Middle Seat Madness


By far one of my favorite columns in the WSJ, The Middle Seat ($?), hits the nail on the head once again.

Scott McCartney asks, "Why do airlines work so hard at displeasing their customers?"

The state of airline travel is poor. Non-refundable, non-transferable, non-comfortable seats. Fear mongering security policies and massive restrictions on personal freedom beyond the magical metal detectors.

Few other businesses are able to demand such restrictions on their products.

When will this change? These businesses are not thriving. Travel on most airlines is not enjoyable.


I wouldn't mind the "fear-mongering security" so much if it were ACTUAL security and not just the illusion of security. Right now the airlines do not have a system for providing security, they have a system for wasting my time and pissing me off, while not making it any harder for the bad guys to do bad things.


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This page contains a single entry by Bryan published on February 10, 2005 10:27 PM.

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