The Perils of Choice
By Ian
The topic is not a new subject around T&B: the impact of high levels of choice on the consumer.
This time it's manifested itself in the world of Medicare. Tthe range of discount card options has hit 73, and seniors are saying that it's tough discerning which one is the right one for them.
I have to admit, I'm not entirely sympathetic to the issue. Complexity of choices is inherent in a great deal of daily life, and building policy based on the perceived cognitive power of those to be affected strikes me as a quick way to devlove the whole issue into a "you don't know enough so let the government decide" sort of argument. (To put it rudely, I don't think we should regulate based on intelligence versus stupidity.)
On top of that, there seems to be a bit of a discrepancy in the story:
When Mildred Fruhling and her husband lost their prescription drug coverage in 2001, they suddenly faced drug bills of $7,000 a year. Mrs. Fruhling, now 76, began scrambling to find discounts on the Internet, by mail order, from Canada and through free samples from her doctors. "It's the only way I can continue to have some ease in my retirement," she said.Last week, when the federal government rolled out a new discount drug program, Mrs. Fruhling studied her options with the same thoroughness. What she found, she said, was confusion: 73 competing drug discount cards, each providing different savings on different medications, and all subject to change.
Well, if one is able to keep track of deals from multiple websites, the mail, personal contact with physicians, and international comparisons, I'm not entirely sure why turning to a website as a single source of information should be that difficult. Certainly I can understand that government intervention has created a bit of a hydra here, when there are certainly more efficient ways to shift the price of drugs off of seniors to somewhere else, but compared to the adhoc method Mrs. Fruhling and others were resorting to before, isn't this at least a marginal improvement by way of reduced transaction costs?
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